Shipping policy

Shipping Policy

Last updated: September 21, 2026

Where we ship

We ship within the United States only. We do not currently ship internationally.

Where your order ships from

Every order is made, packed and dispatched from our fulfillment facility in Dallas, Texas. The company behind the brand is registered outside the United States, so a payment may appear on your statement as an international transaction. Your parcel is still a domestic US delivery.

How long it takes

Plan on two to three weeks from order to doorstep. There are two parts to that, and we would rather show you both than quote one number.

Production and packing takes five to nine business days. Our products are made and packed to order rather than pulled off a shelf, and that is the entire reason for the wait.

Transit takes a further three to five business days within the continental United States once the parcel is with the carrier. Remote areas can take longer.

You will receive a shipping confirmation email with tracking as soon as the parcel leaves Dallas.

What it costs

Shipping is free on orders of $75 or more. Below that it is a flat $9.99, which is close to what the shipment actually costs us. We do not treat shipping as a profit line.

Delays

During busy periods production runs to the longer end of that window. If your order is going to fall outside it, we will email you rather than wait for you to ask.

Lost or late parcels

If tracking has not moved for seven days, or the parcel is marked delivered and is not with you, email us with your order number. We will chase the carrier, and if it cannot be found we will replace it or refund you in full.

Wrong address

If the address was entered incorrectly, email us within 24 hours of ordering and we can usually still correct it. Once production has started we cannot, and a parcel returned to sender takes another week or two to come back and go out again.

Contact

Email hello@lumeralips.com with your order number and we will look into it.